Blog - Faq - Shipping Orders

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Shipping Orders

02.14.2017

Domestic Orders

ALL PAID ORDERS WILL BE SHIPPED WITHIN 24 to 48 HOURS!

Once the package leaves our facility, we cannot be held responsible for delays in delivery.  IF your package is delayed, please contact us and we will do our best to track it.  If your insured package is lost or stolen, we will initiate a claim with the carrier.  (First Class packages are not insured.)

Due to recent issues with carriers, packages CANNOT be replaced without additional payment.  

Retail 

We normally ship via USPS for residential services depending on the weight, dimensions of packaging and contents. We will ship using the method you choose at checkout.  Sometimes it may be cheaper to ship via Fed-Ex.

Wholesale / Dealer

Wholesale orders are shipped via FedEx unless otherwise requested. 

OVERNIGHT or 2ND DAY AIR SHIPPING: ALL ORDERS

Orders are shipped via cheapest carrier for requested service unless a specific carrier is requested. 

If you choose a special RUSH delivery, we will process the order the same business day it was received.  Orders must be received before 1pm CST to guarantee same day processing.  Our shipping office hours are: 8am - 3pm (CST) Monday - Friday (Winter Hours) or Monday - Thursday (Summer Hours).

U.S. Mail

We will ship via U.S. Mail to Post Office addresses, unless otherwise requested.

International Orders

International rates vary considerably between countries. Therefore, our online commerce system may not tabulate these charges correctly.  

PLEASE NOTE:

After your order has been received, we will contact you by e-mail to confirm the exact total of the shipping charges on your pending order. We WILL NOT release, invoice, or ship your order until you have given approval.  International orders may take more than 24 hours to process because of our verification process.  To avoid this delay, you may choose to pay via Paypal. 

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