Faq

FAQ

Horizon Darts SuperStore Q&A

If you've got questions, we've got answers!

Our goals in creating the Horizon Darts Online SuperStore were simple:

    1. List Every item that we carry in all our printed catalogs, including:

  • - Over 1000 different dart sets (both soft and steel tip)
  • - More than 3000 different flights
  • - 300 different shafts in multiple lengths and colors
  • - Huge selection of Dart Cases, Dart Boards, Scoreboards
  • - Plus hundreds of other Accessories
  • - And a complete line of Disc Golf & Accessories

2. Add new products as they become available.

Unlike a traditional printed catalog, which cannot be modified and redistributed frequently, we’ll now be able to add new items to the Online SuperStore —instantly! That means you’ll always have access to the most current product lineup available!

3. Offer spectacular monthly specials and sales.

Like all businesses, we periodically find ourselves overstocked on particular items or holding inventory on discontinued and/or closeout items. Until now, only those players living in the greater Kansas City area (near our retail outlet) have been able to take advantage of these spectacular values. Now, thanks to our Online SuperStore, everyone, everywhere will be able to save on these awesome sales!

4. Make certain the SuperStore lives up to its name!

Not only by providing a superior selection of top name products at super low prices, but also in providing the best possible service to you, the most valuable member of the Horizon Darts family —our customer! While we’ve worked very hard to provide the best possible Online experience for you (and we are generally pleased with the results), we know that —ultimately— it’s your opinion that counts! So, we’ll always be ready to listen and respond, if you have feedback or suggestions for us concerning our Web Site in general, our Online Catalog and, of course, the quality of our Customer Care!

We appreciate your business and we aim to prove it!

Yes. Due to the use of sophisticated encoding programs, shopping through a Secure Server is virtually foolproof. Vast sums of money have been spent by developers to assure your privacy and protection. If you’re new to on-line commerce, for your convenience we’ve also included some additional “security” information for you —right here on our site! We hope you will find it helpful.

Absolutely! Use our online shopping cart to organize your order, but just before submitting your order online during our secure checkout process, simply print it out and then mail or fax it to us. Or, better yet, call our toll-free number to place your order by telephone —while you've got it on your screen!

The Retail figure is the price suggested by the manufacturer. Because our cost of doing business is much lower on the Internet, we can offer you great discounts.

Yes. The print versions of our catalogs are also listed in the SuperStore. Or you can receive it on a USB flash drive. When ordered, you’ll receive a complete catalog. These printed catalogs will generally include over 90% of the items you’ll find shown here on-line. Cost for the printed catalog is $10.00. With the purchase of a printed catalog, you will receive a $10.00 credit toward your first purchase. Cost for the USB flash drive version is no charge.

All orders will be shipped within 48 hours from receipt of payment, and most will leave our warehouse within 24 hours.

Please note: Orders prepaid by Check will be held until we are given bank clearance.

Normally, No. Our inventory is so large that we are seldom out of stock. However, some product flies off the shelves faster than others. We’ll always notify you —immediately— if any item on your order is temporarily unavailable and when/if it will be back in stock. We won’t substitute something you didn’t order.

In addition to the thousands of happy retail customers and friends we’ve made over the years, we also have hundreds of wholesale accounts that depend upon us for their large dart inventories. If you are a dart reseller and you would like to find out more about acquiring a wholesale account with us, you’ll find additional details provided on our “Dealers Page” here at this site.

There are five easy ways to place an order at the Horizon Darts Online SuperStore!

  • - Secure Online Ordering (www.horizondarts.com)
  • - Phone (800-542-3278 or 913-236-9111)
  • - Fax (800-542-8829)
  • - E-mail (orders@horizondarts.com)
  • - Snail-mail (Horizon Darts, 2415 S 50th, KCKS 66106)
  • Both Domestic and International Orders can use any of the methods listed above.

You may charge your purchases using any of the following:

  • American Express
  • Master Card
  • Visa
  • Discover
  • PayPal

Sorry, Credit Cards Issued By Foreign Bank Cannot Be Accepted At This Time.

See international Orders.

Receipt of your order will be confirmed automatically by our commerce system. No charges are put on your credit card until your order has been fulfilled and packaged for shipping. We will also send a follow-up message to you as soon as your credit card information has been confirmed and your order has been scheduled for delivery (usually within 24 hours).A copy of the final invoice and a Credit Card receipt will also be enclosed with the shipment for your records.

After you have selected the products that you would like to purchase from the Horizon Online SuperStore, simply click on the “Check Out” icon. You will then be shown a complete summary of your order, including all items placed in your shopping basket, their respective prices, and your final order total (including any applicable taxes and/or delivery charges). At that time you may also modify your order —if necessary.

After verifying this information, you will then have the option of completing your order in one of the following two ways:

1. Submit your order immediately and securely online

2. Print out your order for phone, fax or mail submission

For easy reference, first print out your order, or have it on your computer screen when calling. Then, simply call us anytime during normal business hours at either of the numbers listed below. A friendly member of our staff will then be glad to personally assist you with all of your product needs.

Local Phone:

913-236-9111

Toll-Free:

800-542-3278

Retail Store Hours

Monday through Friday

8:00 a.m. to 6:00 p.m.CST

Summer Store Hours (Labor Day to Memorial Day)

Monday through Thursday

7:00 a.m. to 7:00 p.m. CST

Simply copy and paste your order information into the body of an e-mail message and send it to us at: orders@horizondarts.com

WARNING: While you are certainly welcome to submit your product order to us in this fashion, for your personal security, we do not recommend this method of electronic order submission. (Open, UN-encrypted e-mail messages are NOT kept on a secure server.)

Therefore, when submitting your order to us electronically, it is strongly recommended that you utilize the “online” or “fax” ordering options instead; they are much more secure.

Simply print out your order and mail it to us (along with your Credit Card information, Personal Check or Money Order) at our business office at

Horizon Darts:

2415 South 50th Street

Kansas City, KS 66106

Upon receiving and processing your order, we will send a follow-up message to confirm that your order has been received and scheduled for delivery. A copy of the final invoice (including a credit card receipt, if applicable) will be sent with your order.

PLEASE NOTE: Orders paid by personal check will be held for approximately seven (7) days to allow for bank processing. However, orders paid by Money Order or Credit Card will be shipped immediately.

CREDIT CARDS

The address you enter - MUST - match the Credit Card billing address.

If the wrong information is entered, our Authorization Service will refuse the order. We will contact you by email if there are any problems. Additionally, we can only ship an order to the Credit Card billing address.

Our apologies if this is an inconvenience but, due to International Credit Card fraud, we were forced to adopt these policies.

All other orders can be paid by International Postal Money Order, International Bank Draft, PayPal or (in the case of pre-approved resellers) by Bank Wire.

All payments must be in U.S. Dollars.

Orders will be shipped the same day that payment is received.

Sales tax is applied to Kansas state residents only. (See additional information below regarding recent changes in Kansas tax policies and rates.)

April 04, 2009

To All Kansas Residents:

Please Note: When placing an order through our web site, the Sales Tax listed is based on Kansas City, KS (66106) tax at 9.125%. Thanks, Kansas Legislators!

For example: If you buy a set of soft tip Black Widow Darts, the weight is 1 pound. The set of darts is $99.75. Standard shipping to 66604 is approximately $6.80 for Small Flat Rate Priority Mail* or a total of $106.55 + $9.72 Sales Tax bringing the invoice total to $116.27.

If you have any questions or concerns please feel free to let us know. E-mail: darts@horizondarts.com or orders@horizondarts.com

*Fed Ex rates are based on a Residential Address. Rates may also be higher due to the following: declared value, indirect signature and/or rural area.

Sorry... but NO. We do not accept C.O.D. (cash on delivery) orders at this time. Of course, we will always accept an order prepaid by Check or Money Order.

American Express, Master Card, Visa, Diners Club, or Discover.

No. Unfortunately, payment via International Wire Transfer is not presently available to private individuals. Special arrangements for International Wire Transfers are, however, available for some specifically pre-approved reseller accounts. Please contact us for further details.

ALL PAID ORDERS WILL BE SHIPPED WITHIN 24 to 48 HOURS!

  • - Domestic Orders
  • - U.S. Mail
  • - International Orders

Domestic Orders

We normally ship Fed-Ex, however, we do try to watch the shipping fees for our customers. When we receive an order, we look at the contents and dollar amount. If we can fit the order into a padded 1st Class Mail envelope, we will send it that way. If it is a little larger and the $ amount is less than $50.00, we ship it Priority Mail. If the order is over $100.00 or shipping to a different address, person or apartment, we use Fed Ex so we can track the package. Although this is our general rule of thumb, we are happy to ship Priority Mail rather than Fed-Ex upon your request. Just note this in the 'Comment" section. FedEx or Priority Mail generally guarantees you delivery within 5 working days anywhere in the U.S. Please note that if you are placing your order via our online E-Commerce system, the shipping charges based on standard FedEx ground delivery will be calculated and added to your order automatically during checkout. (Please note: Listed shipping amounts are based on current FedEx tables for standard, domestic delivery. Charges may vary due to extra fees levied by the carrier for residential or urban areas, delivery confirmation and/or insurance.)

OVERNIGHT or 2ND DAY AIR SHIPPING

If you have requested a special RUSH delivery, and you need to know the exact charges, you must call or e-mail us immediately after placing your order. Our shipping office hours are: 8am - 3pm (CST) Monday through Friday. If no contact is made, we will process and ship the order the same business day it was received. Since rates are determined by weight and dimensions, no total can be given in advance.

U.S. Mail

We will ship via U.S. Mail to Post Office addresses, upon request.

International Orders

International rates vary considerably between countries. Therefore, our online commerce system cannot automatically tabulate these charges in advance; they must be calculated separately.

After your order has been received, we will contact you by e-mail or fax to confirm the exact total of the shipping charges on your pending order. We WILL NOT release, invoice, or ship your order until you have given approval.

Generally, all orders are processed and fulfilled by our warehouse staff within 24 to 48 hours of receipt. The actual time in shipment, however, may vary somewhat, based on the shipping method used. The default shipping method shown on the shopping cart is based on FedEx Ground Service (*Priority Mail for Alaska & Hawaii). We make every effort to save you money by using USPS 1st Class or USPS Flat Rate Priority Mail. This generally guarantees you delivery within 5 working days or less anywhere in the U.S. Obviously, if you have requested express delivery, this time will be much shorter. Lead time and delivery schedules for International orders will always be quoted separately, on an order-by-order basis.

All orders are processed and shipped within 2 Business days. Excluding Weekends, most orders are shipped the same day they are received.

If you'd like tracking numbers or the exact shipping date, please note this in the “Comment” section of the Order form. We'll e-mail you with this information.

Our online order forms are encrypted, processed and stored on a secure server for your peace of mind and financial protection. If your browser supports SSL encryption you may submit your personal data and information online, confident of your privacy. Only authorized Horizon Darts personnel will have access to your personal information and order.

If your browser does NOT support SSL encryption, you are still welcome to use our Online ordering system. However, we cannot take responsibility for, or guarantee, the security of your order if you submit it to us online. In this case (if your browser does NOT support SSL encryption), it is highly recommended that you select one of the order submission alternatives provided at checkout (such as placing your order by phone, fax or mail).

In layman’s terms, SSL (Secure Sockets Layer) is a communications protocol (or a set of rules) that tell computers the steps to take to improve the security level of communications. These rules are designed for the following: - Encryption: which guards against eavesdropping - Data integrity: which guards against manipulation - Authentication: which guards against impersonation A recent online document from Netscape (re: sercurity) provided this simple explanation, stating... "The situation is analogous to purchasing mail-order goods over the telephone. Mail-order shoppers want to know that no third parties can hear their credit card number (eavesdropping); that no one can insert extra order information or change the delivery address (manipulation); and that it is actually the mail-order company on the other end of the line and not a credit card thief (impersonation).” To varying degrees (depending upon the browser you’re using), SSL encryption can effectively prevent these problems, as your transmission is sent in an encrypted (scrambled) form, then decoded when it gets to the intended recipient.

While SSL encryption technology protects your information in transit, your personal data must then also be protected (or secured) once it arrives at its destination. A Secure Server is designed to do just that; protect your information from public access once it arrives.

Like a bank vault, a secure server stores valuable information in an area that CANNOT be accessed by the general public. Just as a bank vault requires a special key (or code) to open, information stored on a secure server is equally restricted. Only authorized individuals (those possessing the key) can retrieve the encoded information. In this case, only the authorized merchant will maintain access to the secure server where your order and personal data are stored.

In all current web browsers you can tell if your data is being sent in an encrypted format by looking for a lock icon adjacent to the web address in your browser's tool bar (or in the notification area at the bottom of some browers, or in both locations). In the MicroSoft Internet Explorer browsers, (the most commonly used browser today) the icon will appear directly to the right of the URL. The URL (or web address) will also begin with "HTTPS" rather than the standard "HTTP" prefix; the "S" indicating an SSL connection.

Please Note: Here on the Horizon Darts Site, these symbols will NOT appear during your general shopping session, but will appear only during the actual checkout (ordering) process, itself. Because no personal data is being transmitted while you browse and shop there is no real need for you to operate in a secure connection mode until this time.

Your order and personal information will be stored very briefly on our secure server until being retrieved by an authorized member of our staff.

This information will then be used only for its expressed purpose: fulfilling your product order. At Horizon Darts we consider this information to be highly and completely confidential. Please rest assured, your personal information (i.e., Name, address, Credit Card Numbers, et cetera...) will never —ever— be shared with, or sold to, any other individual or company.

We do not retain credit card information on retail customers and any credit card information retained for our Wholesale customers is placed in a physical card file (not the computer) and locked up when we’re not open.

While it doesn’t happen often, shipments do sometimes get damaged in transit. If there is any shortage or damage to your shipment, please have the delivery service make note of the problem, save the original container, and then contact us immediately (within 48 hours). We’ll handle the problem from our end!

PLEASE NOTE: It is very important for you to make sure that the delivery person notes any (and all) problems with the packaging on their official delivery record. If this is not done, your damage claim may be disallowed.

Although we work very hard and double check each order when being filled to be sure that this never occurs, mistakes do sometimes happen... And we absolutely hate when they do!!

If for some reason you find that your order was filled incorrectly, please call us immediately and we’ll work with you to correct the problem to your satisfaction.

New, unused (or unwanted) products and materials may also be returned within seven (7) days, provided that:

  • a) Products are still in their original box and packing
  • b) Products have not been used (like new condition)
  • c) Products have been returned at buyers expense

Please Note: A 15% restocking fee may also be applied to all returned, non-defective merchandise. Sorry, shipping charges cannot be reimbursed.

Absolutely no returned merchandise will be accepted for credit or exchange without prior authorization from Horizon Darts. You MUST contact us (by phone or e-mail) prior to shipping your product return/exchange.

Upon approval, you will be given an official “Return Authorization Number” for your particular return or exchange. This R.A. number MUST accompany your return in order for us to accept the shipment and will be used to issue the proper credit to your account.

Thank you!

Should you find that you have additional questions that we've overlooked here in the SuperStore Q&A, please feel free to contact us directly -

by Email at:
darts@HorizonDarts.com
or call us Toll Free at:
1-800-542-3278

Our staff and management (who are all dart players, themselves) will be happy to assist you in any way that they can. That's been the way we've met and helped our customers for the past decade... and we are now committed to continuing this long-standing tradition right here on the World Wide Web!

Thank you,

The Staff & Managment of Horizon Darts, Inc.

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