Store Policies…The last thing we want is an unhappy customer!
Because We’re Concerned About Your Peace Of Mind!
While we always do our very best to ensure that every customer order is handled with the utmost care and attention —like it or not— unfortunate problems and accidents do sometimes occur…
Although it is rare, should you ever have a problem with your shipment or merchandise (any problem at all), please contact us immediately. Rest assured, we’ll do everything in our power to make it right with you —because we genuinely do value your business!
Good things to know, concerning:
- Damaged or Open Shipments
- Orders Filled Incorrectly
- Defective Products (Returns)
- Return Authorization (RA#)
Damaged or Open Shipment
While it doesn’t happen often, shipments do sometimes get damaged in transit. If there is any shortage or damage to your shipment, please have the delivery service make note of the problem, save the original container, and then contact us immediately (within 48 hours). We’ll handle the problem from our end!
PLEASE NOTE: It is very important for you to make sure that the delivery person notes any (and all) problems with the packaging on their official delivery record. If this is not done, your damage claim may be disallowed.
Order Filled Incorrectly
Although we work very hard and double check each order when being filled to be sure that this never occurs, mistakes do sometimes happen… And we absolutely hate when they do!!
If for some reason you find that your order was filled incorrectly, please call us immediately and we’ll work with you to correct the problem to your satisfaction.
Defective Products (Returns)
We guarantee all items against defects and have a seven (7) day return policy. Please notify us within that time and we’ll either replace or credit you for any defective items. Dart barrel product warranties vary depending on the manufacturer. Only LaserDart barrels carry a lifetime guarantee!
All products are subject to manufacturers’ warranties:
- Products are still in their original box and packing
- Products have not been used (like new condition)
- Products have been returned at buyers expense
Please Note: A 15% restocking fee will also be applied to all returned, non-defective merchandise. Sorry, shipping charges cannot be reimbursed.
Return Authorization (RA#)
Absolutely no returned merchandise will be accepted for credit or exchange without prior authorization from Horizon Darts. You MUST contact us (by phone or e-mail) prior to shipping your product return/exchange.
Upon approval, you will be given an official “Return Authorization Number” for your particular return or exchange. This R.A. number MUST accompany your return in order for us to accept the shipment and will be used to issue the proper credit to your account.