Horizon Darts FAQs

There are five easy ways to place an order at the Horizon Darts Online SuperStore!

• – Secure Online Ordering (www.horizondarts.com)
• – Phone (800-542-3278 or 913-236-9111)
• – Fax (800-542-8829)
• – E-mail ([email protected])
• – Snail-mail (Horizon Darts, 2415 S 50th, KCKS 66106)

International Orders must place orders online for security purposes. 

After you have selected the products that you would like to purchase from the Horizon Online SuperStore, simply click on the “Check Out” icon. You will then be shown a complete summary of your order, including all items placed in your shopping basket, their respective prices, and your final order total (including any applicable taxes and/or delivery charges). At that time you may also modify your order —if necessary.

After verifying this information, you will then have the option of completing your order in one of the following two ways:

1. Submit your order immediately and securely online

2. Print out your order for phone, fax or mail submission

For easy reference, first print out your order, or have it on your computer screen when calling. Then, simply call us anytime during normal business hours at either of the numbers listed below. A friendly member of our staff will then be glad to personally assist you with all of your product needs.

Simply copy and paste your order information into the body of an e-mail message and send it to us at: [email protected]

WARNING: While you are certainly welcome to submit your product order to us in this fashion, for your personal security, we do not recommend this method of electronic order submission. (Open, UN-encrypted e-mail messages are NOT kept on a secure server.)

Therefore, when submitting your order to us electronically, it is strongly recommended that you utilize the “online” or “fax” ordering options instead; they are much more secure.

Simply print out your order and mail it to us (along with your Credit Card information, Personal Check or Money Order) at our business office at

Upon receiving and processing your order, we will send a follow-up message to confirm that your order has been received and scheduled for delivery. A copy of the final invoice (including a credit card receipt, if applicable) will be sent with your order.

PLEASE NOTE: Orders paid by personal check will be held for approximately seven (7) days to allow for bank processing. However, orders paid by Money Order or Credit Card will be shipped immediately.

CREDIT CARDS

Payments are processed by Paypal.  You DO NOT have to have a Paypal account to place an order or make your payment.

All payments must be in U.S. Dollars.

Orders will be shipped the same day that payment is processed.

Sales tax is applied to Kansas state residents only. (See additional information below regarding recent changes in Kansas tax policies and rates.)

April 04, 2009

To All Kansas Residents:

Please Note: When placing an order through our web site, the Sales Tax listed is based on Kansas City, KS (66106) tax at 9.125%. Thanks, Kansas Legislators!

If you have any questions or concerns please feel free to let us know. E-mail: [email protected] or [email protected]

*Fed Ex rates are based on a Residential Address. Rates may also be higher due to the following: declared value, indirect signature and/or rural area.

Sorry… but NO. We do not accept C.O.D. (cash on delivery) orders at this time. Of course, we will always accept an order prepaid by Check or Money Order.

American Express, Master Card, Visa, Diners Club, or Discover.  We also accept Paypal.  Orders paid via Paypal are required to be shipped to the Paypal verified address. No exceptions can be made to this stipulation for both Horizon Darts and the customer to be covered under the Paypal Protection Plan.

No. Unfortunately, payment via International Wire Transfer is not presently available to private individuals. Special arrangements for International Wire Transfers are, however, available for some specifically pre-approved reseller accounts. Please place your order online for the most secure transaction.

Domestic Orders

ALL PAID ORDERS WILL BE SHIPPED WITHIN 24 to 48 BUSINESS HOURS! Business hours are Monday – Thursday 8am – 6pm CST.

Once the package leaves our facility, we cannot be held responsible for delays in delivery.  IF your package is delayed, please contact us and we will do our best to track it.  If your insured package is lost or stolen, we will initiate a claim with the carrier.  (First Class packages are not insured.)

Due to recent issues with carriers, packages CANNOT be replaced without additional payment.  

Retail 

We normally ship via USPS for residential services depending on the weight, dimensions of packaging and contents. We will ship using the method you choose at checkout.  Sometimes it may be cheaper to ship via Fed-Ex.

Wholesale / Dealer

Wholesale orders are shipped via FedEx unless otherwise requested.

OVERNIGHT or 2ND DAY AIR SHIPPING: ALL ORDERS

Orders are shipped via cheapest carrier for requested service unless a specific carrier is requested.

If you choose a special RUSH delivery, we will process the order the same business day it was received.  Orders must be received before 1pm CST to guarantee same day processing.  Our shipping office hours are: 8am – 3pm (CST) Monday – Friday (Winter Hours) or Monday – Thursday (Summer Hours).

U.S. Mail

We will ship via U.S. Mail to Post Office addresses, unless otherwise requested.

International Orders

International rates vary considerably between countries.

The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. Please click the link to view the most up to date information from the USPS. USPS SERVICE INTERRUPTIONS

Generally, all orders are processed and fulfilled by our warehouse staff within 24 to 48 business hours of receipt. The actual time in shipment, however, may vary somewhat, based on the shipping method used. The default shipping method shown on the shopping cart is based on FedEx Ground Service (*Priority Mail for Alaska & Hawaii). We make every effort to save you money by using USPS 1st Class or USPS Flat Rate Priority Mail. This generally guarantees you delivery within 5 working days or less anywhere in the U.S. Obviously, if you have requested express delivery, this time will be much shorter. Lead time and delivery schedules for International orders will always be quoted separately, on an order-by-order basis.

All orders are processed and shipped within 2 Business days. Excluding weekends, most orders are shipped the same day they are received.

After your order is completed, we will send you an e-mail with this information as well as a final invoice.

See Store Policies tab.

Our online order forms are encrypted, processed and stored on a secure server for your peace of mind and financial protection. If your browser supports SSL encryption you may submit your personal data and information online, confident of your privacy. Only authorized Horizon Darts personnel will have access to your personal information and order.

If your browser does NOT support SSL encryption, you are still welcome to use our Online ordering system. However, we cannot take responsibility for, or guarantee, the security of your order if you submit it to us online. In this case (if your browser does NOT support SSL encryption), it is highly recommended that you select one of the order submission alternatives provided at checkout (such as placing your order by phone, fax or mail).

In layman’s terms, SSL (Secure Sockets Layer) is a communications protocol (or a set of rules) that tell computers the steps to take to improve the security level of communications. These rules are designed for the following: – Encryption: which guards against eavesdropping – Data integrity: which guards against manipulation – Authentication: which guards against impersonation A recent online document from Netscape (re: sercurity) provided this simple explanation, stating… “The situation is analogous to purchasing mail-order goods over the telephone. Mail-order shoppers want to know that no third parties can hear their credit card number (eavesdropping); that no one can insert extra order information or change the delivery address (manipulation); and that it is actually the mail-order company on the other end of the line and not a credit card thief (impersonation).” To varying degrees (depending upon the browser you’re using), SSL encryption can effectively prevent these problems, as your transmission is sent in an encrypted (scrambled) form, then decoded when it gets to the intended recipient.

While SSL encryption technology protects your information in transit, your personal data must then also be protected (or secured) once it arrives at its destination. A Secure Server is designed to do just that; protect your information from public access once it arrives.

Like a bank vault, a secure server stores valuable information in an area that CANNOT be accessed by the general public. Just as a bank vault requires a special key (or code) to open, information stored on a secure server is equally restricted. Only authorized individuals (those possessing the key) can retrieve the encoded information. In this case, only the authorized merchant will maintain access to the secure server where your order and personal data are stored.

In all current web browsers you can tell if your data is being sent in an encrypted format by looking for a lock icon adjacent to the web address in your browser’s tool bar (or in the notification area at the bottom of some browsers, or in both locations). In the MicroSoft Internet Explorer browsers, (the most commonly used browser today) the icon will appear directly to the right of the URL. The URL (or web address) will also begin with “HTTPS” rather than the standard “HTTP” prefix; the “S” indicating an SSL connection.

Please Note: Here on the Horizon Darts Site, these symbols will NOT appear during your general shopping session, but will appear only during the actual checkout (ordering) process, itself. Because no personal data is being transmitted while you browse and shop there is no real need for you to operate in a secure connection mode until this time.

Your order and personal information will be stored very briefly on our secure server until being retrieved by an authorized member of our staff.

This information will then be used only for its expressed purpose: fulfilling your product order. At Horizon Darts we consider this information to be highly and completely confidential. Please rest assured, your personal information (i.e., Name, address, Credit Card Numbers, etc…) will never —ever— be shared with, or sold to, any other individual or company.

We do not retain credit card information on retail customers and any credit card information retained for our Wholesale customers is placed in a physical card file (not the computer) and locked up when we’re not open.

While it doesn’t happen often, shipments do sometimes get damaged in transit. If there is any shortage or damage to your shipment, please have the delivery service make note of the problem, save the original container, and then contact us immediately (within 48 hours). We’ll handle the problem from our end!

PLEASE NOTE: It is very important for you to make sure that the delivery person notes any (and all) problems with the packaging on their official delivery record. If this is not done, your damage claim may be disallowed.

Although we work very hard and double check each order when being filled to be sure that this never occurs, mistakes do sometimes happen… And we absolutely hate when they do!!

If for some reason you find that your order was filled incorrectly, please contact us within 7 days of receiving your order and we’ll work with you to correct the problem to your satisfaction.

New, unused (or unwanted) products and materials may also be returned within seven (7) days, provided that:

• a) Products are still in their original box and packing
• b) Products have not been used (like new condition)
• c) Products have been returned at buyers expense

Please Note: A 20% restocking fee may also be applied to all returned, non-defective merchandise. Sorry, shipping charges cannot be reimbursed.

Absolutely no returned merchandise will be accepted for credit or exchange without prior authorization from Horizon Darts. You MUST contact us (by phone or e-mail) prior to shipping your product return/exchange.

Returns must be made within 30 days of purchase ONLY with prior authorization from Horizon Darts.  All merchandise must be in NEW condition without any knicks or scratches and must contain all accessories (if applicable).

Upon approval, you will be given an official “Return Authorization Number” for your particular return or exchange. This R.A. number MUST accompany your return in order for us to accept the shipment and will be used to issue the proper credit to your account.

Thank you!

At Laserdarts, we are proud to provide a no nonsense, lifetime barrel guarantee on ALL our Laserdart models. If, for any reason, your barrels break, crack or chip from normal usage, we will replace it for FREE. Simply call us at 1-800-542-3278 to receive an RA # (return authorization#). Once received, send all three barrels back (ship to address listed below) Priority Mail Insured ($100.00 for soft tip and fixed point steel tip or $200.00 for MP barrels.) DO NOT ship loose barrels or use a regular letter envelope as they all may not arrive here. If this happens, we cannot be held responsible for lost barrels. Once we receive your darts, we will inspect all barrels and determine the problem solution.  If the problem is NOT covered under Laserdarts warranty, you will be liable for the return shipping (Priority Mail/Insured).

Customer must contact Horizon Darts, makers of Laserdarts, directly for warranty issues. Suppliers are not authorized to replace or repair Laserdarts.

Please note the following are NOT covered under Laserdarts warranty:

• Knurling – will wear down with time or excessive use
• Coating – due to acidities in your skin and how often you play, it can wear more easily
• Shafts – spider leg shafts need to be tightened by the metal base ONLY. If they become loose, take a lighter and quickly heat the shrink wrap letting it cool before using
• Flights
• Points (soft or steel tip)
• ANY modification to our dart barrels voids ALL Laserdart warranties
• Intentional destruction or breakage – after 3 decades in the dart business, we know how darts break under normal conditions AND all the signs of purposeful destruction due to intentional breakage

When we have your darts in hand, if we cannot fix it (tapping out, etc.) and we are unable to match the problem barrel to the other two in the set, we will replace your set. We will NOT replace barrels with other Laserdart models or different barrel weights.

Often when you have a problem getting a shaft or soft tip point to screw into the barrel, it simply needs to be tapped out with a 2BA tap. You can either send the barrels back to us (pay incoming and return shipping only) or purchase a 2BA Tap and Tap handle from your local supplier.

Remember ONLY use poly or other nylon based shafts in our MP darts. Unlike other moveable point darts, MP points runs the length of the barrel. Therefore, the point hits the part of the shaft screwed into the barrel. Use of a metal based shaft voids all Laserdart warranties. If you must use metal based shafts, we suggest buying a fixed point dart to avoid barrel damage.

Horizon Darts, makers of Laserdarts, also offers repointing on our steel tip fixed points for a low cost of $10.00 plus shipping (Priority Mail/Insured). Contact us at 800-542-DART (800-542-3278).

Click HERE for printable copy of our Laserdart warranty.